ITIL Training - Are We Ready for V3
In the summer of 2007, the Office of Government Commerce (OGC) launched the new version of its best practice framework for Service Management - known as ITIL (R) V3 - and since then, has been busy putting its new qualifications scheme into place. The new top-level certification for the latest version is known as the ITIL Expert qualification.
However, perhaps this new qualification scheme could - before it has really got going properly - already be due for a review according to the most recent figures for ITIL training. They show a high number of candidates taking version 3 foundation level training, but a very low take-up for the subsequent capabilities and lifecycle training courses.
The large number of courses now required to be completed and corresponding examinations to be passed in order to obtain the expert qualification may, to a large extent, be responsible for the low demand at the intermediate level. The older V2 Service Sanager certificate could be completed, start to finish, in only 13 days whereas the new ITIL Expert qualification would now take up to 27 days to finish.
The new scheme, with its existing three levels of training - and a future fourth level planned - may be good for examination institutes and training providers, but is it really what the market wants? Well, at present, people seem to be voting with their feet, so to speak, by simply not attending the intermediate courses.
While the V2 Service Manager qualification scheme remains open, it presents a more direct route to the V3 qualification; and that, I believe, is an important reason the V3 scheme is not yet working properly. Given a straight choice, people would rather pay less, take less examinations and get the qualification quicker after all.
Although the new scheme is still in its infancy, APMG really need to begin addressing the issues early. This means closing-down the old V2 scheme as a matter of priority if they are really committed to getting version 3 rolling.
However, perhaps this new qualification scheme could - before it has really got going properly - already be due for a review according to the most recent figures for ITIL training. They show a high number of candidates taking version 3 foundation level training, but a very low take-up for the subsequent capabilities and lifecycle training courses.
The large number of courses now required to be completed and corresponding examinations to be passed in order to obtain the expert qualification may, to a large extent, be responsible for the low demand at the intermediate level. The older V2 Service Sanager certificate could be completed, start to finish, in only 13 days whereas the new ITIL Expert qualification would now take up to 27 days to finish.
The new scheme, with its existing three levels of training - and a future fourth level planned - may be good for examination institutes and training providers, but is it really what the market wants? Well, at present, people seem to be voting with their feet, so to speak, by simply not attending the intermediate courses.
While the V2 Service Manager qualification scheme remains open, it presents a more direct route to the V3 qualification; and that, I believe, is an important reason the V3 scheme is not yet working properly. Given a straight choice, people would rather pay less, take less examinations and get the qualification quicker after all.
Although the new scheme is still in its infancy, APMG really need to begin addressing the issues early. This means closing-down the old V2 scheme as a matter of priority if they are really committed to getting version 3 rolling.
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