eBay Sellers Tips On How To Handle Difficult Customers
If you sell anything on ebay there is a chance you might run into a few difficult customers. While for the most part your buyers will be simple to do business with, there are sure to be several who are just not going to be happy or satisfied no matter how hard you may try to please them.
You may be inclined to tell them off but this may not be the best way to go if you are going to be depending on your sales from ebay to generate an income from which to live on.
So, when you have to deal with a difficult customer, one of the things they may whine about is the price you are asking for in your auctions. A few customers may even go so far as to ask you to sell your items at a lower price. They may insist that the same or similar items are being sold for less on another site.
Your best alternative here is to let the purchaser understand that you are not willing to lower your price and that if they really want an item for less, they ought to look to buy it from a vendor who actually is selling it for less. While there may be times when dealing with a customer that you feel the request is a reasonable one, it should be your decision as to whether or not you want to lower any of your prices. Never let your customer pressure you into making a decision you are not comfortable with.
One more common problem you may run into when selling on ebay is the customer who bids on an item and then simply refuses to make payments. This may be due to the fact that they take for granted that all ebay seller are willing to accept whatever form of payment they are used to using or simply because they have decided not to go through with the transaction.
Either way, you need to make sure that your preferred method of payment is clearly outlined in your auction listing. While paypal is still the preferred method of payment on ebay, some sellers may not have a paypal account. If this is your case, you might want to reconsider getting a paypal account merely because it gives you a more secure way of receiving a payment.
Still, if you choose not to use paypal, make certain that this is very clear in your listings. Ebay has a section where you can let your buyers know exactly what methods of payment you are willing to accept. You may run into a buyer who wants to make different payment arrangements and once more, it is your choice. I would caution you to make sure any funds have cleared before sending out any product.
Should your buyer simply decide not to follow through with the payment, you should stay calm and remain professional. Simply send them a reminder notice and if after the deadline you have given they still won't pay, contact ebay and let them know what occurred. You should be able to have your fees for the auction refunded so you can relist and ebay also has a process whereby the customer who doesn't pay will receive a negative feedback.
Should your customer contact you because they are not happy with which ever item they bought, you will need to work out some kind of arrangement with them. This can be refunding their money and accepting the merchandise back into your stock or possibly letting them know that the item was sold as is, (this should also be made clear in your listing), and you are not willing to give a refund.
Making certain that you have your return policy clearly outlined in your listing will greatly reduce the number of requests you will receive since a customer will already realize that you are willing to exchange an item, give a refund, or that you simply do not accept returns.
You should always do your best to make sure that your customers are satisfied with the items they buy from you because a negative feedback will harm your rating on ebay and may perhaps cause other possible customers to be cautious of buying from you. Nonetheless, you don't want to let an unscrupulous buyer try to scam you so use your best judgement.
These are just a small number of of the situations that you may run into as a seller on ebay. What ever may take place, stay professional and always do what you think is the right thing to do in any situation. If you run your business in an sincere way, you are sure to find success.
You may be inclined to tell them off but this may not be the best way to go if you are going to be depending on your sales from ebay to generate an income from which to live on.
So, when you have to deal with a difficult customer, one of the things they may whine about is the price you are asking for in your auctions. A few customers may even go so far as to ask you to sell your items at a lower price. They may insist that the same or similar items are being sold for less on another site.
Your best alternative here is to let the purchaser understand that you are not willing to lower your price and that if they really want an item for less, they ought to look to buy it from a vendor who actually is selling it for less. While there may be times when dealing with a customer that you feel the request is a reasonable one, it should be your decision as to whether or not you want to lower any of your prices. Never let your customer pressure you into making a decision you are not comfortable with.
One more common problem you may run into when selling on ebay is the customer who bids on an item and then simply refuses to make payments. This may be due to the fact that they take for granted that all ebay seller are willing to accept whatever form of payment they are used to using or simply because they have decided not to go through with the transaction.
Either way, you need to make sure that your preferred method of payment is clearly outlined in your auction listing. While paypal is still the preferred method of payment on ebay, some sellers may not have a paypal account. If this is your case, you might want to reconsider getting a paypal account merely because it gives you a more secure way of receiving a payment.
Still, if you choose not to use paypal, make certain that this is very clear in your listings. Ebay has a section where you can let your buyers know exactly what methods of payment you are willing to accept. You may run into a buyer who wants to make different payment arrangements and once more, it is your choice. I would caution you to make sure any funds have cleared before sending out any product.
Should your buyer simply decide not to follow through with the payment, you should stay calm and remain professional. Simply send them a reminder notice and if after the deadline you have given they still won't pay, contact ebay and let them know what occurred. You should be able to have your fees for the auction refunded so you can relist and ebay also has a process whereby the customer who doesn't pay will receive a negative feedback.
Should your customer contact you because they are not happy with which ever item they bought, you will need to work out some kind of arrangement with them. This can be refunding their money and accepting the merchandise back into your stock or possibly letting them know that the item was sold as is, (this should also be made clear in your listing), and you are not willing to give a refund.
Making certain that you have your return policy clearly outlined in your listing will greatly reduce the number of requests you will receive since a customer will already realize that you are willing to exchange an item, give a refund, or that you simply do not accept returns.
You should always do your best to make sure that your customers are satisfied with the items they buy from you because a negative feedback will harm your rating on ebay and may perhaps cause other possible customers to be cautious of buying from you. Nonetheless, you don't want to let an unscrupulous buyer try to scam you so use your best judgement.
These are just a small number of of the situations that you may run into as a seller on ebay. What ever may take place, stay professional and always do what you think is the right thing to do in any situation. If you run your business in an sincere way, you are sure to find success.
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